refund & transfer policies

We realize in some circumstances that participants are unable to attend our events. Our refund policy offers flexibility for participants while ensuring the sustainability of your favourite events. 

Refund Policy 

  • By Sunday April 25th - we will extend a 75% refund on your event fees 

  • By Sunday May 16th - we will extend a 25% refund on your event fees 

  • After Sunday May 16th - there will be No Refunds 

  • With all refunds, participants will be required to pay the processing fee 

How do I request a Refund?  

  1. Email info@multisportcanada.com with ‘Refund Request – Event Name’ in the subject line 

  1. Include a confirmation number or email address associated with the registration 

  1. Eligible participants will be sent refund details to the email address and payment method associated with their Race Roster account 

Registration Transfers 

The following rules apply for participants who wish to transfer a registration:  

  • Sub-Event Transfers ($10.00) – You can transfer your original registration within the same event (e.g. 5K to 10K). You must complete the transfer in Race Roster. Transfer your Event HERE 

  • Participant-to-Participant Transfers ($25.00) – You can transfer your registration to another participant within the same event. You must have the email address of the recipient and complete the transfer in Race Roster. Transfers completed outside Race Roster will not be honored. Transfer your Event HERE 

IMPORTANT NOTES AND TRANSFER POLICY:  

  • Transfers MUST be completed by Wednesdays May 26th 

  • If there is a difference in the registration fees, you will need to pay the difference, the Transfer Fee, and applicable Race Roster Processing Fees 

  • If there is no difference in the registration fees, you will need to pay the Transfer Fee  

  • If you are transferring to a lower-priced race, no refunds will be issued 

  • If you are transferring to a race that is priced higher at the time of transfer, you will need to pay the difference 

  • Transfers into sold out events or events that reach capacity and become re-opened, is not an option 

Contact info@multisportcanada.com PRIOR to Sunday, May 18th to submit a transfer request or if you have any difficulty transferring your registration HERE in Race Roster.